| Nudge

How I Buy – Natalie Fedie, VP of Customer Success, Doxly

One of the most interesting trends in B2B these days is the evolution of the role of customer success, and how it relates to the growth of existing customers.

 

I had a chance to sit down with Natalie Fedie, VP of Customer Success at Doxly, who was recently named one of the Top 100 Strategistsin Customer Success.  Given that she is a forward thinker in a space that is going through significant change, her views on the role of thought leadership in the buying process were particularly interesting.

 

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